Context

When logging in to Codemagic, users receive a one-time password (OTP) or authentication key via email. In some cases, users may experience a delay or appear not to receive this email at all, preventing them from logging in.

Answer

If you or your team members are not receiving the Codemagic authentication key email, consider the following:

1. Check for delays: The email may simply be delayed. Wait a few minutes and check your inbox again before attempting to resend the OTP.

2. Check spam or quarantine folders: Your mail server may have accepted the email, but internal filtering rules could be moving it to a spam or quarantine folder. Check these folders for an email from @codemagic.io.

3. Whitelist the @codemagic.io domain: Ask your IT or email administrator to whitelist the @codemagic.io domain to ensure authentication emails are not blocked or filtered.

4. External or aliased email addresses: If affected users have a special prefix or suffix in their email addresses (e.g., indicating external contractors), your organization may apply stricter email filtering rules to those addresses. In this case, coordinate with your IT team to ensure these addresses can receive emails from @codemagic.io.

If the issue persists after checking the above, please reach out to Codemagic support so the team can verify whether the authentication emails were successfully delivered to your mail server.